Last updated: September 17, 2026
Tortugabackpackss is the data controller for personal information collected through tortugabackpackss.my. Our address is 206 S Marengo Ave, Pasadena, CA 91101, United States. You can contact us at info@tortugabackpackss.my or +1 626-823-2562.
Information We Collect
| Category | Examples |
|---|---|
| Contact information | Name, email address, phone number, billing address, shipping address |
| Order information | Products purchased, order value, order date, return requests |
| Payment information | Payment method, transaction ID, refund status. We do not store full card numbers. |
| Device and usage information | IP address, browser type, device type, pages viewed, referring URL |
| Communications | Emails, contact form messages, customer service notes |
We collect this information when you place an order, create an account, contact us, request a return, or browse the site.
How We Use Information
We use personal information to process orders, ship products, handle returns and refunds, respond to customer service requests, prevent fraud, meet legal obligations, send marketing emails when you consent, and analyze site performance. We use necessary cookies to run the cart and checkout. We use analytics cookies to understand site usage. You can control cookies in your browser settings.
Legal Bases for Processing
For users in the European Economic Area and the United Kingdom, we process personal information under these legal bases:
- Contract: to process and deliver your order.
- Legal obligation: to keep records required by law.
- Legitimate interests: to prevent fraud, secure the site, and improve our services.
- Consent: to send marketing emails and use non-essential cookies.
Sharing Information
We share personal information with service providers that perform specific functions:
- Payment processors, including Visa, MasterCard, and PayPal networks.
- Shipping carriers, including USPS, UPS, and FedEx.
- Email delivery, hosting, and IT service providers.
- Fraud prevention and analytics providers.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising.
Data Retention
We retain order records for 7 years for legal and accounting recordkeeping. We retain customer service messages for 24 months. We retain marketing consent records until you withdraw consent. We retain analytics data for 26 months.
Security
We use TLS/SSL encryption on the site. Payment processing is handled by PCI-compliant providers. We limit access to personal information to staff and service providers who need it to perform their work.
Your Rights
You have the right to access, correct, delete, restrict, or object to our processing of your personal information. You have the right to data portability. You have the right to withdraw consent at any time. You can exercise these rights by emailing info@tortugabackpackss.my.
California residents have the right to know, delete, correct, and opt out of the sale or sharing of personal information. We do not sell personal information. California residents have the right to non-discrimination for exercising privacy rights.
Users in the EEA or UK have the right to complain to their local supervisory authority.
International Transfers
We store data in the United States. For users in the EEA or UK, transfers to the United States are protected by appropriate safeguards, including Standard Contractual Clauses with service providers.
Children
Our site is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child provided personal information, contact us and we delete it.
Changes
We update this Privacy Policy when our data practices, legal requirements, or services change. The Last updated date shows the current version.
Contact
Email: info@tortugabackpackss.my
Phone: +1 626-823-2562
Address: 206 S Marengo Ave, Pasadena, CA 91101, United States