Last updated: September 17, 2026
Tortugabackpackss accepts the following payment methods:
- Visa
- MasterCard
- PayPal
All prices and transactions are in U.S. dollars.
When We Charge
We charge your payment method when you place the order. If your payment method is declined, we cancel the order and send you an email. You can place a new order with a different payment method.
Payment Security
Payments are processed by PCI-compliant payment providers. We do not store full card numbers on our servers. The checkout page uses encryption to protect payment data.
Fees and Checkout Total
The checkout page shows the product price and shipping charge before you submit your order. Standard shipping is free within the contiguous United States. We do not add hidden charges after checkout. The total shown at checkout is the amount you pay.
Refunds
Refunds go to your original payment method. After we receive and inspect your return, we process the refund within 1–2 business days. Your bank or payment provider posts the refund within 7–10 business days. See our Return & Refund Policy for details.
Billing Information
Please provide billing information that matches your payment method. Incorrect billing information can delay order processing or cause the payment to be declined.
Chargebacks
If you have a question about a charge, contact us at info@tortugabackpackss.my before starting a chargeback. We respond within 1 business day during service hours.
Contact
Email: info@tortugabackpackss.my
Phone: +1 626-823-2562
Service hours: Monday–Friday, 9:00 AM–6:00 PM PT